Privacy Policy and UK GDPR Statement
Bi-TAS Concrete Scanning and Structural Investigation
Company Registration Number 09533245
VAT Registered
© 2026 Bi-TAS
Introduction
This Privacy Policy explains how Bi-TAS collects, uses, stores, and protects personal data. We comply with the UK General Data Protection Regulation, the Data Protection Act 2018, and all relevant privacy laws. By engaging with our services, you agree to the practices described in this policy.
Who We Are
Bi-TAS Concrete Scanning and Structural Investigation provides specialist scanning and structural investigation services across the UK.
Registered company number 09533245.
For any queries about this policy, you can contact us at:
Email: Office@bi-tas.com
Phone: 0121 720 0517
Address: Park House, Bristol Rd S, Rednal, Birmingham, B45 9AH
What Data We Collect
We may collect the following categories of personal data:
Customer and Business Contact Data
• Name
• Job title
• Company name
• Email address
• Telephone number
• Postal or site address
Project Information
• Details relating to site surveys and structural investigations
• Documentation and data supplied as part of project work
Financial and Transaction Data
• Invoices
• Payment records
• Bank details when required for payment processing
Technical Data
• IP address
• Browser type
• Cookies and usage information from our website
How We Collect Personal Data
We collect data in the following ways:
• Directly from you when you contact us, request a quote, or enter into a contract
• Through our website when forms are submitted
• Through email correspondence or phone communication
• Through on-site project activity
• From suppliers, subcontractors, or partners involved in delivering our services
Why We Use Personal Data
We process personal data for the following purposes:
• To provide quotations, carry out surveys, and deliver contracted services
• To manage client relationships
• To issue invoices and manage payments
• To respond to enquiries
• To comply with legal obligations and maintain business records
• To improve our website and service experience
Lawful Bases for Processing
We rely on the following lawful bases under UK GDPR:
• Contract: when processing is required to deliver our services
• Legitimate Interests: to manage and operate our business
• Legal Obligation: for compliance with tax, accounting, and regulatory requirements
• Consent: for marketing communications when consent is required
Sharing Personal Data
We may share data with:
• Subcontractors and partners who assist in service delivery
• Professional advisers including accountants, insurers, and legal consultants
• IT providers and website hosting services
• HMRC and regulatory bodies where required by law
We do not sell personal data.
Any third party used by Bi-TAS is required to comply with strict data protection requirements.
Data Storage and Security
We use secure systems and technical safeguards to protect personal data from loss, misuse, or unauthorised access.
Data is stored on secure servers located within the UK or approved locations that meet UK adequacy standards.
Data Retention
We retain personal data only for as long as necessary. Typical retention periods include:
• Project and financial records: 6 years for tax and accounting requirements
• Contact details: retained while active business relationships continue
• Emails and communication records: kept as required to support ongoing work
After retention periods end, data is securely deleted or anonymised.
Your Rights Under UK GDPR
You have the following rights regarding your personal data:
• The right to be informed
• The right to access your data
• The right to correct inaccurate data
• The right to request deletion of your data
• The right to restrict processing
• The right to data portability
• The right to object to certain processing
• The right to withdraw consent at any time
To exercise any rights, contact us using the details above.
Cookies and Website Tracking
Our website uses cookies to improve user experience, analyse site usage, and support basic functionality. You can control cookie settings through your browser. For more details, see our separate Cookie Policy if applicable.
International Data Transfers
We do not routinely transfer personal data outside the UK. If such transfers occur, they will only take place to countries with approved data protection standards or with suitable safeguards in place.
Children
We do not provide services to children and do not knowingly collect personal data from anyone under the age of 16.
Changes to This Policy
We may update this Privacy Policy from time to time. The most recent version will always be available on our website or provided upon request.
Contact and Complaints
If you have concerns about the handling of your data, please contact us directly.
You also have the right to lodge a complaint with the Information Commissioners Office.
ICO Website: www.ico.org.uk
Our Main Services
Structural Investigation
Our cutting edge technology enables us to provide specialist structural investigation with minimal to no disruption. GPR and EM scanning enables us to provide reinforcement layouts and sizing without the need for intrusive works, and we utilize these techniques to gather data in live working environments.
Structural Scanning
We provide real time concrete and GPR scanning for the marking out of bar positions for avoidance during construction/drilling/cutting. We can also take sample scans of the structure and provide a high class engineering level report for structural calculations/assessment. Whatever your project, we can find the right solution.
Structural Materials Testing
By partnering with UKAS accredited laboratories, we offer a full range of chemical and lab analysis including dust sampling for chlorides, compressive strength testing and carbonation testing and a wide range of other services. We use the latest tooling, repair products and expertise to give a clean and well repaired job.
NDT Investigation
We offer a plethora of other NDT services including General and Principal Inspection (and are proficient with the use of CSS Pro-Forma for bridges). We also partner with a range of other investigative service contractors and can project manage the process as a "one-stop" solution. Get in touch to see how we can help.
Intrusive Investigation
Our mantra is to take out as little as possible and opt for minimally destructive techniques. Yet whilst being experts at NDT, we understand that some projects still require intrusive investigation such as coring for compressive strength, or visual verification of bar arrangements.In such projects, we work hard to ensure a clean and well repaired job.
Fixing Installation
We are experts at installation of specialist fixings such as Hilti HDA, Hilti HSL-3 and chemical/resin anchors and have carried out installation work on large sites.
Scan & Installation
By marrying our expert NDT and installation techniques we can offer a full "scan and installation" service on your project to ensure a professional install.
Engineering Reports
We won’t just hand you a blanket report. And we won’t provide you useless data. Instead, we use our expert level reporting to provide the answers you need to move the project forward. Our unique approach to structural investigation explains with insight and analysis to help inform your progress. If you’re ready to do things differently, please get in touch.
